Effective Date: October 26, 2023

This Refund Policy governs the manner in which WildThumbnails (Triplecubed LTD). ("we," "us," or "our") handles refunds for our software-as-a-service product, Wild Thumbnails ("the Service").

1. General Policy

Our primary goal is to ensure customer satisfaction. We offer a 30-day refund policy for purchases of our Service under specific conditions outlined below. We encourage users to make use of any free trial periods we may offer to evaluate the Service before making a purchase.

2. Refund Eligibility

A refund may be granted within thirty (30) calendar days of the original purchase date if the Service does not perform as advertised or as expected due to a demonstrable malfunction, bug, or other failure on our part.

A refund is not guaranteed and will be considered on a case-by-case basis. To be eligible for a refund, you must:

Have purchased the Service within the last 30 days.
Provide evidence that the Service is not functioning as described in our official documentation or marketing materials. This may include screenshots, error logs, or a detailed description of the issue.
Have made a good-faith effort to resolve the issue with our support team.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@wildthumbnails.com with the subject line "Refund Request." Your request must include your name, the email address associated with your account, the date of purchase, and a detailed explanation of the reason for the request, along with any supporting evidence.

4. Processing Refunds

Upon receiving your request, our team will review the information provided. We reserve the right to attempt to resolve the issue before processing a refund. If your request is approved, the refund will be processed to your original method of payment within 5-10 business days.

5. Exclusions

This refund policy does not apply to:

Subscription renewals, unless applicable law requires otherwise.
Service credits or promotional value.
Purchases made through third-party vendors or resellers. Please refer to their refund policies.
Situations where the user has violated our Terms of Service.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new policy.